Agreement Between you ( The Customer) and Laos Paradise Travel
1. CANCELLATIONS, CHANGES AND REFUNDS
The confirmed tickets are non-re-routable and nontransferable. If fare rules allow refunds and/or exchanges, a Laos Paradise Travel fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from Laos Paradise Travel. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure time – NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure. After the tickets are issued, any changes or refunds are Read More
Bookings cannot be cancelled or changed, and are non-refundable, unless otherwise expressly stated as part of your Order or in these Terms. Your ability to cancel, to change, or to obtain a refund for your Booking, is subject to your Travel Service Provider’s Additional Terms, including any applicable airline fare rules and regulations. If you find that you must cancel a Booking for any reason, please contact us as Travel Service Providers may, on a case-by-case basis, permit changes to, the cancellation of, or refunds of, Bookings. We will assist you in this process.
In the event that your Booking can be cancelled, changed or refunded in accordance with the foregoing, (a) we will charge you the fees set out in Section 2 (Fees for Cancellations, Changes and Refunds) as applicable, and (b) Travel Service Providers may charge you additional fees.
If your Booking is for an airline ticket, even if your airline ticket is non-refundable:
- Depending on the airline’s rules and policies, your Booking may be eligible for a full fare refund if cancelled within 24 hours Pacific Standard Time the day your Booking was completed. However, even if such cancellation is permitted, you will be charged the applicable fees, set out in Section 2 (Fees for Cancellations, Changes and Refunds).
- In certain cases, the airline may allow you to cancel without a refund and apply the value of your original ticket towards a future ticket purchase by the same traveler on the same airline. This is called a Restricted Travel Credit and details on the restrictions for its use can be found in Section 3 (Restricted Travel Credit) below.
Name changes: Please be aware that once you have made a Booking, name changes are not permitted. If you find you need to change or correct the spelling of a name after you have made a Booking, you will have to cancel your original Booking, if permitted and otherwise subject to this Section 2 (Cancellation, Changes and Refunds), and then make a new Booking with a new flight at the then-current rate using the correct spelling of the name. Therefore, it is imperative and your responsibility to verify the spelling of the names of all passengers before making your Booking.
Refund requests, when or if permitted, are subject to the Travel Service Provider’s rules and regulations of purchased tickets. If the refund request is approved by the Travel Service Providers, we are unable to provide a specific timeline for how long it may take for this requested refund to be processed.
In the event that a refund is provided, please note that any fees associated with the Booking, or any fees that we charge you in accordance with Section 2 (Fees for Cancellations, Changes and Refunds) below, are not refundable. Please note that we are dependent on the Travel Service Providers for receiving the requested refunds. If a refund is approved by the Travel Service Provider it may take additional time for this to be credited back to you. Please note that it may take an extended period of time for refunds to be processed.
2. FEES FOR CANCELLATIONS, CHANGES AND REFUNDS
Travel Service Providers may charge fees in connection with your Booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g. a cancellation penalty). In addition to such Travel Service Provider fees and any fees associated with the original Booking, Laos Paradise Travel will charge the following fees as applicable where cancellations, changes and refunds are permitted in accordance with these Terms. For single tickets, Laos Paradise Travel fees are charged on a per-passenger, per-ticket basis in the currency of the related Booking and are generally non-refundable. For multi-tickets and Super Saver /virtual interlining tickets, Laos Paradise Travel fees are charges on a per-passenger, per-modification basis and are generally non-refundable.
Table 1: LAOS PARADISE TRAVEL AGENCY FEES FOR CANCELLATION, EXCHANGES AND MODIFICATIONS
| Request Type | Amount per-ticket, per-passenger, if request submitted within 24 hours from the time ticket was purchased | Amount per-ticket, per-passenger, if request submitted beyond 24 hours from the time ticket was purchased |
| Cancellation, exchange or any modification to booking | Per-passenger, per ticket fees: Domestic: up to $75 Transborder: up to $75 International: up to $75 Re-Stocking: $0.00 | Per-passenger, per ticket fees: Domestic: up to $75 Transborder: up to $125 International: up to $200 Re-stocking: up to $100 |
Laos Paradise Travel was able to secure a great price for your original flight. However, cancelling your ticket and exchanging it for a future flight may be subject to restrictions and/or additional costs. Prices for replacement flights may be higher than what you originally paid, and may involve less choice, due to the limitations imposed by the airlines. Potential restrictions and/or limitations include:
Fares eligible to rebook in the future may be limited to the same fare type and/or fare class as your original ticket(s).Your original ticket price consisted of individual fare and taxes components. In some cases, the fare and taxes components of your original ticket may be respectively limited to the fare and tax portions of your new itinerary. The original value of your ticket(s) is non-refundable and non-transferable from one traveller to another If the cost of your new flight is greater than your original ticket, you will need to pay the remaining difference in price. If the cost of your new flight is less than your original ticket price, you may lose the remaining value depending on the airline policy. You may be restricted to rebooking a ticket that has the same origin and/or destination as your original ticket. The booking date, travel commences by date and/or travel completed by date of your trip must be within the validity period allowed by the airline (e.g. 12 or 24 months from the original booking date or travel date, depending on the airline policy). You must rebook a ticket with the same airline as the original ticket(s).The value of your original ticket cannot be used for the purchase of ancillary services; Upon rebooking, you may be charged an airline penalty fee per passenger by the airline.
Your reservation must be cancelled prior to the scheduled departure date or you risk losing the full value of your ticket. You must rebook your new flight(s) through Laos Paradise Travel, You can rebook by contacting one of our customer service agents at 1.888.777.6550 or Email to info@LaosParadiseTravel.com
In addition, in the event you are cancelling your ticket, you may be charged the applicable Additional Fees set out in Section 2 (Fees for Cancellations, Changes and Refunds) above.
4. AIRLINE SCHEDULE CHANGE
Changes to flight schedules (including cancellations, delays and other schedule changes) can occur for any number of reasons, including bad weather, mechanical problems, crew issues and civil unrest, and can happen at any time, including after check-in, whether in person or online. Such schedule changes (“Schedule Changes”) can also include the change of your original flight from a direct non-stop itinerary to include a stop(s) and/or connection(s) to your final destination. Please note that all Schedule Changes stem from the airlines directly.
Each airline has its own policy regarding the options, if any, available to you in the event of a Schedule Change, which may differ for different types of Schedule Changes. These options may require action from you in order for them to be available to you including requiring your express consent to confirm a change to your itinerary. Please review the applicable fare rules, to see what options may be available to you in the event of a Schedule Change. Check your fare rules and you can always call us for assistance with your particular ticket.
In order to help our customers remain informed regarding the status of their flights, and to protect our customers’ airline tickets from being invalidated, we have implemented the following guidelines for when Schedule Changes, including cancellations, occur, so that we can try to notify our customers of changes to their itinerary:
- We will make every effort to notify you of both major and minor Schedule Changes by email, using the contact information you provide during booking. All such notifications will be made as soon as reasonably practicable upon us learning of the Schedule Change from the airline.
- The classification of “major” and “minor” Schedule Changes varies widely by airlines. Please check your inbox for any email notification from us regarding such Schedule Changes, since these changes may require you to take additional action.
Minor Schedule Changes
- If a Schedule Change is classified as a “minor” Schedule Change by the airline, you will be automatically re-confirmed on an alternate flight, unless the Schedule Change would result in a misconnection. At that time, we will send you notification of the Schedule Change and an updated itinerary.
- Should the re-confirmed flight not be suitable, please call our customer service center. We will make every effort to provide you with alternative accommodation, if and as permitted by your airline’s fare rules
- If the revised itinerary is acceptable, you are not required to take any additional action
Major Schedule Changes
- If a Schedule Change is classified as a “major” Schedule Change by the airline or will result in a misconnection, we will send you an email notification of the Schedule Change along with a request to confirm or request modification of the flight re-accommodation offered by your airline.
- Please note: This email will contain an airline-imposed deadline by which you must respond in order to protect the validity of your ticket. Should you fail to respond by the deadline, Laos Paradise Travel will automatically confirm the re-accommodation option provided by your carrier in order to avoid cancellation of your ticket by the airline.
- Depending on the amount of time in advance in which we learn of a Schedule Change, we will attempt to send additional Schedule Change notifications and/or reminders of actions you are required to take to preserve your ticket
Turkish Airlines Schedule Changes:
- We will do our best to find you an alternative flight re-accommodation when the Schedule Change occurs, depending on the airline’s available inventory and fare rules. As such, when a Schedule Change occurs with Turkish Airlines and we are not able to find you an alternative flight re-accommodation within the permissible timeframe imposed by Turkish Airlines, we will automatically proceed to refund your original booking minus any non-refundable taxes on the original method of payment used.
Although we make every effort to provide you with Schedule Change information as described above, circumstances outside our control may impede our ability to do so. Accordingly, please note the following:
- We will not be responsible if you fail to enter the correct contact information at time of reservation. Please review for accuracy all contact information (e.g. email address, phone number) you provide to us during booking to ensure you receive updates.
- If Schedule Changes occur after you have checked in for your flight (including online), your airline has taken control of your ticket, and it is now your airline’s responsibility to notify you of the change and to rebook your flight to your final destination.
- Sometimes the airline does not provide advance notice of a Schedule Change. For this reason, it is your responsibility to reconfirm your flight directly with us or with the airline 72 hours prior to your scheduled departure, as well as 24 hours prior to your scheduled flight date to safeguard against any potential missed flights.
- Please note that your airline is responsible for providing you with alternative flight options to transport you to your final destination. It is the airline’s fare rules, which Laos Paradise Travel is obligated to follow, that govern the recourse available to you. Accordingly, any modifications after a ticket has been reissued or revalidated following a Schedule Change are not guaranteed and may be considered as a voluntary change, subject to the airline’s fare rules and other Additional Terms.
If you do not find out about Schedule Changes, including cancellations, until 24 hours prior to departure or if you are already at the airport, or in-between flights, we strongly recommend you work directly with the airline staff to understand your options for alternative transportation, as they are better placed to facilitate an efficient and expeditious solution. Please note that in some cases, especially during bad weather, your options may be limited.
5. SUPER SAVER FARES/VIRTUAL INTERLINE
Super Saver fares/virtual interlining consists of fares constructed through the combination of independent tickets from different carriers that do not have a partnership agreement. With Super Saver fares, Laos Paradise Travel is able to provide more options, affordable fares and at times shorter layovers.
Voluntary Changes: Each individual ticket is subject to its own rules and restrictions and customers are deemed to be point-to-point ticket holders. Should you need to make any changes to your ticket(s), each ticket will be changed independently to one another and will be subject to potential change fees. For more information, please refer to the Fees section (2).
Airline initiated Changes: Unlike round-trip tickets, if one of these flights is affected by an airline-initiated change (cancelation or involuntary schedule change) that causes a customer to make changes to the other flights, the customer will be responsible for any fees incurred for making changes to the unaffected flights.
Self-Transfer and Misconnections: By choosing a Super Saver itinerary, you are responsible for the self-transfer between connecting flights. In some cases, the terminal for your next flight could be different from the one you landed at.
You are responsible for all expenses in the purchasing of a new flight ticket should you have to rebook, due to a misconnection.
Check-in: You are responsible to check into each flight separately since there are no interline agreements between the carriers and in some cases to pass through additional security checkpoints.
Visa Requirements: In some cases, you could be leaving the transit zone and have to pass through passport control yet again. You will need to have the proper travel documents per each ticket booked. For more information, please refer to the Visa Section.
Baggage Allowance: Each individual airline has its own baggage allowance policy. Please ensure your luggage size; weight and quantity correspond to the policies of all operating carriers with a Super Saver itinerary.
Baggage Transfer: When booking a Super Saver fare, you are responsible for the “self-transfer” of baggage between the two carriers at the airport in cases where you have separate independent connecting flights, or see your onward flight’s gate agent inside transit area, present all your baggage tags, an gate agent will make a phone call to baggage claim area to load your baggage onto your connectiong flight to your final destination.
6. INTERNATIONAL TRAVEL
If you are traveling internationally, please be advised that the provisions of the Montreal Convention and the Warsaw Convention may be applicable to your journey, including portions entirely within the countries of departure or destination. The Conventions govern and, in most cases, limit the liability of carriers to passengers for death or personal injury.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as but not limited to passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
- Visa and Passport – As a traveler, you should verify with the relevant embassy the passport and visa requirements in advance. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Under no circumstances will Laos Paradise Travel be held responsible if you do not have the right travel documents or permissions.
You must consult the relevant embassy or consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport. - Health – Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
- Disinsection – Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board.
Every destination has its own requirements concerning entry formalities, vaccinations, etc. and these may also vary depending on the nationality of the passenger. We recommend that you obtain this information before planning your journey. Laos Paradise Travel cannot be responsible for incidents deriving from you being non-observant of these official requirements. Some jurisdictions require birth certificates for all minors traveling. The ultimate responsibility for obtaining this information and complying with any and all passport, visa, health or other requirements remains solely and exclusively with you.
BY OFFERING BOOKINGS FOR PARTICULAR INTERNATIONAL DESTINATIONS, LAOS PARADISE TRAVEL DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
7. Payment Information
You’re agreeing that the card you pay with is yours (the card holder), or that you have the right to use the payment card if it’s not owned by you. Laos Paradise Travel uses stringent safety measures for credit card payment processing. We accept all major credit cards: Visa, MasterCard, American Express, Diners Club, and Discover. Credit card transactions are authorized at the time you or anyone acting on your behalf accepts these Terms & Conditions and continues with the purchase. All credit cards must have a verifiable EU, US, Canadian, UK, and Australia, Singapore or other country billing address. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it is safe to process them. In order to establish validity of such transactions, we may contact you or your bank. I agree that Laos Paradise Travel.com (in order to prevent fraud) may conduct credit card verification by:
1. Temporary authorization charge in the random amount of less than $1 that will be canceled afterward, and/or
2. Contacting the bank – card issuer, and/or
3. conference call with Laos Paradise Travel and bank representatives, and/ or
4. Requesting evidence that the cardholder with a certain ID is a lawful holder of the credit card submitted to Laos Paradise Travel.com.
Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement. Most credit card transactions over the phone to our Client Service Department are recorded and are available as evidence in case of any dispute. If your credit card is declined for any reason, we will notify you within 24 hours. Simply submitting the credit card does not automatically guarantee ticketing. All bookings and fares are not guaranteed until ticketed by the supplier.
Some banks and credit cards impose fees for transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website/Phone Service Agent/Chat. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the EU and/or United States. Booking international travel may be considered to be an international transaction by the bank or card company, since Laos Paradise Travel may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
8.Ticket Delivery
All the tickets sold by Laos Paradise Travel are electronic tickets (e-Tickets) and will be sent to the email address provided by you during the booking. Once your electronic tickets are issued, you will receive an email confirmation which will include the E-ticket number, and the reservation numbers for each airline you’ll be traveling on.
9. CREDIT CARD CHARGEBACKS
You have the ability to dispute charges with credit card companies (“chargebacks“). If you have a question about a charge on your credit card statement, we encourage you to call Laos Paradise Travel.com prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, Laos Paradise Travel.com will work with you in resolving your concerns. Laos Paradise Travel.com retains the right to dispute any chargeback that it believes is improper, as described more fully below. Laos Paradise Travel.com also retains the right to fully cancel any Booking in the event of a chargeback related to that Booking.
By using our service to make a Booking with a Travel Service Provider, you accept and agree to the relevant cancellation policy of that Travel Service Provider. In all cases, the cancellation policy of each Booking is made available on our Website. Please note that certain rates or special offers are not eligible for cancellation or change.
Laos Paradise Travel.com deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you (each an “improper chargeback scenario”):
- Chargebacks resulting from non-cancellable or non-refundable Bookings in the event that Laos Paradise Travel.com or the Travel Service Provider cannot provide a refund, whether or not the Booking is used. For greater certainty, this includes cases where:
- The flight has been flown and/or the booking has been partially used;
- You were a no-show and missed the flight
- You did not have the necessary travel documents prepared for any leg of the flight; or
- You failed to meet the necessary health requirements needed in order to use the Booking.
- Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card.
- Chargebacks arising from the Travel Service Provider’s failure to deliver a product or service in a manner that’s consistent with the Travel Service Provider’s product description.
- Chargebacks resulting from force majeure or other circumstances that are beyond the control of Laos Paradise Travel.com.
For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you. The data used to dispute chargebacks will therefore be shared with third parties. In that regards, Laos Paradise Travel shall not be held accountable for any data breaches stemming from third parties as a result of disputing the chargeback you have initiated.
RECOVERING COSTS OF IMPROPER CHARGEBACKS
In the event of an improper chargeback scenario in which a service has been genuinely purchased from our Website/Phone Service Agent/Chat, if following investigation (i) Laos Paradise Travel.com determines that a chargeback was improperly issued and (ii) Laos Paradise Travel.com is unable to rebut such chargeback claim and recover such chargeback costs from the credit card network and/or the Travel Service Provider, Laos Paradise Travel.com retains the right to recharge your credit card to recover the costs of such chargeback claim from you upon notification that a chargeback has been issued and you agree to reimburse Laos Paradise Travel.com in such circumstances.
10. SELLER OF TRAVEL LICENSES
Laos Paradise Travel is registered Seller of Travel in United States of America: License CST# 2094967-40